Question 1

Are pets allowed?

Accepted Answer

Pets are allowed at certain homes only. Each property's pet policy is clearly listed on the website. The number of dogs permitted varies by property and is shown on the listing at the time of booking. For homes that allow pets, the following rules apply:

- No cats or other animals are allowed.
- Dogs may be permitted depending on property restrictions, upon advance written notification to Casago at the time of reservation. The number of dogs allowed at a property is visible on the listing at the time of booking. If approved, Guest must sign the Pet Addendum and pay an additional non-refundable pet fee.
- No puppies or dogs under one year of age are allowed without prior approval.
- Per Casago's insurance, potentially dangerous breeds are not allowed and include but are not limited to Dalmatians, Boxers, Presa Canarios, Chow Chows, Doberman Pinschers, Malamutes, Huskies, Rottweilers, German Shepherds, Pit Bulls, Pit Bull mixes, and any dog determined by prior behavior to be a "dangerous dog."
- An unauthorized pet will result in termination of the occupant's stay.
- Pets must be fit to travel and have had all normal shots and vaccinations for travel/boarding.
- Guest is responsible for all damage and/or odors relating to pets. The pet fee covers only reasonable monitoring of occupancy and cleaning following a pet's occupancy. The cost of additional cleaning, damage, and/or odor removal will be due from the occupant and charged to the credit card on file.
- If excessive barking or other noise results in neighborhood complaints and/or law enforcement response, Guest and Occupants will be required to kennel their dog for the remainder of the stay.
- Upon use of the premises, if the Guest or Occupant's pet does not match the size, age, breed, or description provided, the lodging cannot continue, and the entire pet fee and total lodging amount will be forfeited.

If you have any questions, please inquire with your reservations agent when booking your property.

Question 2

Can I add extra days to my reservation?

Accepted Answer

Absolutely! If the dates are available, we'd love to have you extend your stay either before or after your scheduled dates. Please call or text us to request availability and rates at (866) 365-2221.

Question 3

Can we have a party?

Accepted Answer

No, parties are not allowed. However, smaller, more intimate gatherings are permitted as long as they adhere to the maximum daytime and overnight occupancy limits specified in the rental agreement. The homes are located in residential communities, with most neighboring properties owner-occupied. To maintain peace in the neighborhood, large parties, loud gatherings, and events are not permitted. The rental property is intended solely for residential use during a family vacation. Occupants must comply with all local noise ordinances and any community rules and regulations, which are posted in the home. For more details, contact reservations at (866) 365-2221.

Question 4

Do all homes include high-speed internet?

Accepted Answer

Yes, all homes offer high-speed internet access, including Wi-Fi.

Question 5

Do homes offer air conditioning and heating?

Accepted Answer

All homes have heating. Most homes also offer central air conditioning; however, in some of our cooler mountain markets, air conditioning may be limited or unavailable. Each property's listing details its climate-control features, and some homes also feature mini-split air conditioning and heating units in certain rooms.

Question 6

Do you offer discounts?

Accepted Answer

Yes, discounts and specials are offered throughout the year and are listed on the Promotions page and Last Minute Deals page of the website. Contact reservations at (866) 365-2221 to learn more. Discounts cannot be combined and can only be applied to new reservations. You can also sign up for Casago's monthly emails to be the first to know about upcoming specials and promotions by enrolling in "Sign Up For Deals" at the bottom of the homepage.

Question 7

How do I make a reservation?

Accepted Answer

There are several ways to book directly to ensure you get the best rates available. You can book online at casagosocal.com by entering your arrival and departure dates and clicking "search," or browse specific available properties and follow the booking instructions. You can also call (866) 365-2221 and the reservations team will assist you. The reservations team is available Monday to Friday 8:30 am to 6:30 pm, Saturday 8:30 am to 5:00 pm, and Sunday 8:00 am to 4:30 pm (Pacific Time). You can also reach the team by email.

Question 8

How far in advance can I make a reservation?

Accepted Answer

Reservations can be made up to one year in advance.

Question 9

If I book online, when is my reservation confirmed?

Accepted Answer

Your reservation is confirmed once we receive your credit card payment, the signed rental agreement, and a copy of your valid government-issued ID.

Question 10

Is housekeeping service included?

Accepted Answer

All homes are professionally cleaned before arrival and after departure. Mid-stay cleaning service is available for an additional charge with advance notice, when possible. Please inquire with reservations when booking, or call (866) 365-2221 to schedule a mid-stay cleaning.

Question 11

Is someone available if we have questions while occupying the home?

Accepted Answer

Yes. One of the great benefits of choosing Casago is the attentive, reliable service. Responsive property managers are on call and available 24/7, 365 days a year. During your stay, you will have access to a detailed electronic house manual via a QR code displayed prominently in the home, providing property operating instructions. The Casago team is also available by phone or email.

Question 12

Is there a lost and found?

Accepted Answer

Yes. If you leave something behind and we find it, we will contact you to arrange shipping. Lost and found items are held for 30 days; after that, unclaimed items will be donated.

Question 13

What amenities are at the homes?

Accepted Answer

All homes are privately owned and furnished according to the owner's taste and needs, so accommodations and amenities may vary. However, Casago properties adhere to an amenity assurance list to ensure guests' comfort and satisfaction. The following items are included in all rental homes:

- Quality bedspreads, sheets, blankets, and pillows
- Bath towels, washcloths, bath mats, pool towels, and kitchen towels
- Refrigerator, stove, microwave, toaster, coffee maker, pots & pans, dishes, utensils, and sponges
- Television(s) with basic cable or streaming service — or a smart TV or smart device where guests can sign into their own accounts (some homes with upgraded options) — plus iron and ironing board, fire extinguisher, smoke detector, and carbon monoxide alarms
- Complimentary starter kit of body wash, shampoo, conditioner, lotion, liquid soap, and dish soap; a hair dryer in every bathroom; paper towels, toilet paper, and trash liners
- Yard area with a natural gas or propane BBQ (first tank of propane provided by Casago), poolside lounge chairs, and an outdoor dining area
- Washer and dryer, with a starter kit of laundry detergent
- Some homes may also include additional fun amenities.

Please inquire with reservations by calling (866) 365-2221 about any extra amenities when booking. For families with small children, baby gear such as full-sized cribs, infant cribs, baby monitors, crib/pack-n-play linens, baby joggers, baby gates, bed rails, and/or wagons may be available to rent — please ask reservations for current options and availability.

Question 14

What about parking?

Accepted Answer

Parking varies at each home. Please refer to the individual house manual for specific parking instructions. Some designated parking spots may not accommodate large cars, trucks, or SUVs, so please inquire about parking accommodations prior to booking if you have an extra-large vehicle. Local parking rules and limits vary by community, so check the house manual for any restrictions that apply at your home.

Question 15

What are check-in and check-out times?

Accepted Answer

Check-in is 4:00 pm

Check-out is 10:00 am

To request an early check-in or late check-out, contact reservations by calling (866) 365-2221 before your arrival or departure time to receive written confirmation of approval. Permission is typically granted if the property is available, with an additional fee. This request cannot be confirmed more than one week before your stay, as we may not yet know whether the property will have another arrival or departure on your selected days.

Question 16

What are your hours?

Accepted Answer

We have 24/7 live agent assistance, with an on-site property support team available from 8 am to 7 pm daily. We provide phone and text support at your rental property from 8 am to 7 pm and are fully equipped to handle all reported matters, including dispatching teams for on-site assistance. From 7 pm to 8 am, services transition to off-hours support, limited to text and phone assistance. Live dispatch during these hours is reserved for emergencies only.

Question 17

What do you suggest bringing?

Accepted Answer

What to pack depends on which part of California you are visiting. Along the Central Coast, expect mild days and cool, sometimes foggy evenings year-round, so bring layers and a light jacket.

In the desert and Coachella Valley, winters are warm and pleasant while summers can reach the 100s — pack sunscreen, hats, sunglasses, and plenty of breathable clothing, and stay hydrated. In our mountain communities, evenings are cool and winters can bring cold temperatures and even snow, so pack warm layers. Check the forecast for your specific destination before you travel.

Question 18

What if I need to cancel?

Accepted Answer

Cancellation policy for Short-Term Stays (28 nights or less)

Direct bookings on casagosocal.com or via phone for stays of 28 nights or less:

- 100% refund for cancellations within 48 hours of making the booking.
- 30 days or more prior to the arrival date — a 100% refund of all Reservation Charges, except the Booking Fee.
- Greater than 48 hours from booking and between 8 and 29 days prior to arrival — a partial refund of 50% of all Reservation Charges, except the Booking Fee.
- 7 days or less prior to arrival — 100% of all Reservation Charges are considered earned.

Cancellation policy for Long-Term Stays (29 nights or longer)

Direct bookings on casagosocal.com or via phone for stays of 29 nights or longer:

- Greater than 6 months prior to arrival — a 100% refund.
- Greater than 91 days and less than 6 months prior to arrival — a 100% refund of all Reservation Charges, except the Booking Fee.
- Greater than 60 days but less than 91 days prior to arrival — a partial refund of 50% of the Reservation Charges and Booking Fee. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.

Bookings on third-party websites: If you do not book directly with Casago (casagosocal.com), your reservation is subject to the cancellation policies of the website on which you booked. Please refer to that site's cancellation policy.

Question 19

Do I need travel insurance for a vacation rental?

Accepted Answer

To ensure peace of mind during your trip, consider protecting your investment with travel insurance through Rental Guardian. The deadline to purchase coverage is 60 days prior to your trip. For more details or to purchase coverage, add travel insurance during checkout or contact reservations at (866) 365-2221. Investing in travel insurance is an important step toward a worry-free vacation.

Question 20

What methods of payment do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, and wire transfers.

Question 21

When are the pools heated?

Accepted Answer

Pool heating is available at homes with private pools for an additional fee. Seasonal availability and rates vary by home and location, so please inquire with reservations when booking. Spa heating is typically included at no extra charge.

Question 22

Why choose a Casago vacation home rather than a hotel?

Accepted Answer

We wonder just the opposite: why would anyone choose a small hotel room over the luxury of a spacious house or condo? Escape the crowded hotel scene and enjoy the freedom of a vacation rental — an affordable alternative to a traditional hotel, especially for groups and families.

Casago offers some of the best vacation rentals across Southern and Central California at great values. Each home features beautiful furnishings and is fully equipped with all the comforts of home, meeting strict standards for quality, luxury, and value.

Our vacation rentals are often in better locations than even the finest hotels. Renting your own vacation home offers luxury, space, and privacy, and is usually more cost-effective than a comparable hotel resort. Homes are fully furnished and decorated, complete with linens, bath and pool towels, kitchen utensils, TVs, and — at many properties — a private pool. Many homes include extra amenities like spas, stereos, pool tables, ping pong, firepits, bocce ball, cornhole, and putting greens.

Top 10 Reasons to Rent from Casago:

1. Get more space and privacy and pay less per square foot than the average resort hotel.
2. Dividing the cost with friends or family is more budget-friendly than "per night" hotel rates.
3. All your friends and family are under one roof and don't have to stay across town or on different floors.
4. Hang out in your living or dining rooms instead of 10 people sitting on one bed.
5. Step out to your private backyard to soak up the sun and enjoy your private pool and barbecue.
6. Cook in a fully equipped kitchen like you are at home.
7. Stock your full-size fridge and freezer with groceries, snacks, or cold refreshments.
8. Your fully equipped kitchen is always open.
9. Pack less since you can wash your clothes in the property's washer and dryer.
10. Casago is available 24/7 to help with any issues or answer questions.

More and more people are discovering that renting a private vacation property can be a refreshing, relaxing, luxurious, and rewarding way to spend a well-earned vacation. Casago represents many beautiful properties throughout California — from the Coachella Valley to the Central Coast — in nearly every kind of community and at a price to fit any budget.

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