Casago SoCal Rental Policies & Guest Guidelines
Cancellation & Refund Policy for Short-Term Stays (28 nights or less)
All reservations require a valid photo ID and a signed rental contract. Reservations booked within 72 hours of arrival require additional verification including live video chats with staff members that are recorded to prevent fraudulent bookings.
Direct Bookings on casagosocal.com or Via Phone
100% Refund for Cancellations within 48 Hours of Making Booking — Casago Coachella Valley will process a 100% refund for cancellations made within 48 hours of making a booking.
Greater than 60 Days Prior to Arrival — Guests will receive 100% refund of all reservation charges.
Greater than 48 Hours from Booking and Between 30–59 Days Prior to Arrival — Guests will receive a refund of all reservation charges except the booking fee.
Greater than 48 Hours from Booking and Between 8–29 Days Prior to Arrival — Guests will receive a partial refund of 50% of all reservation charges except the booking fee.
Greater than 48 Hours from Booking and 7 Days or Less Prior to Arrival — 100% of all reservation charges are considered earned.
Third-Party Bookings — If you booked through a third-party website such as Airbnb, Booking.com, VRBO, Marriott Homes and Villas, Plum Guide, or other travel provider, your cancellation policy is subject to the different cancellation policies set by that specific channel. Please refer to the cancellation policy on the site where your booking occurred, as that will be the policy governing your reservation.
Trip Insurance — Consider RedSky Travel Insurance for additional protection.
Cancellation & Refund Policy for Long-Term Stays (29 nights or longer)
All reservations require a valid photo ID and a signed rental contract.
Direct Bookings on casagosocal.com or Via Phone
Greater Than 6 Months Prior to Arrival — Casago Coachella Valley will process a 100% refund for cancellations more than 6 months prior to the arrival date.
Greater than 91 Days and Less than 6 Months Prior to Arrival — Casago Coachella Valley will process a 100% refund of all reservation charges, except the booking fee.
Greater Than 60 Days but Less Than 91 Days Prior to Arrival — Guests will receive a partial refund of 50% of the reservation charges and booking fee. All other costs and fees are refunded, including cleaning fees, security deposit, and utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.
60 Days or Less From Arrival — 100% of all reservation charges are considered earned. All other costs and fees are refunded, including cleaning fees, security deposit, and utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.
Third-Party Bookings — If you booked through a third-party website such as Airbnb, Booking.com, VRBO, Marriott Homes and Villas, Plum Guide, or other travel provider, your cancellation policy is subject to the different cancellation policies set by that specific channel. Please refer to the cancellation policy on the site where your booking occurred, as that will be the policy governing your reservation.
Trip Insurance — Consider RedSky Travel Insurance for additional protection.